General terms and conditions

These conditions are valid exclusively between the company Ottocentodue s.r.l., based in Torre del Greco, Via Tironi 10, from now on referred to as “Ottocentodue” and any person who makes online purchases on the website www.ottocentodue.it, from now on referred to as the “Customer”. Ottocentodue may revise these Terms from time to time. Any changes to the Terms will apply on or after the date that the revised Terms are published. You are advised to check this page from time to time to take notice of any changes, as they are binding on you.

These General Terms are applicable to all orders and purchases made via www.ottocentodue.it website. in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.

CLAUSE 1 – Sales Terms

Ottocentodue sells and the Customer via web purchases the tangible movable goods showed for sale on the website www.ottocentodue.it. The contract works exclusively through the internet, by accessing www.ottocentodue.it and by setting an order according to the procedure provided by the site form.

The customer must read these general conditions of sale, including the pre-contractual information provided by Ottocentodue, before placing an order the customer has to accept the terms, flagging the indicated box.

In the order confirmation e-mail, the Customer will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

CLAUSE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005

Before completing the purchase, the Customer examines the characteristics of the goods that are indicated in the individual product sheets at the time of the Customer’s choice.

Before validating the order with “payment obligation”, the Customer is informed about:

– total price of the goods including taxes, with details of shipping fees and any other costs;

– terms of payment;

– shipping and delivery terms;

– conditions, terms and procedures for exercising the returns (Article 7 of these conditions) as well as the returns form referred to in Annex I, part B of Legislative Decree 21/2014;

– existence of the legal guarantee of conformity for the purchased goods;

– after-sales assistance conditions and commercial guarantees provided by Ottocentodue.

The Customer may at any time and in any case, take note of the information relating to Ottocentodue, address, telephone number, e-mail address, information that is reported, also below:

Ottocentodue s.r.l.
Operative office: Via Tironi 10, Torre del Greco – Italy
VAT number: 02549431217
Website: www.ottocentodue.it
PEC: ottocentodue@arubapec.it
Email: info@ottocentodue.it
Whatsapp: +39 348 906 2129
Phone: +39 081 8491781

Download the returns form

Pre-contractual information

CLAUSE 3 – Order Processing and Contract

Once you have submitted your order using the Ottocentodue website, we will send you an email acknowledging receipt of your order. Order Receipt Confirmation contains Customer’s data, details of the ordered product, shipping fees and a link to download a copy of the Order Receipt confirmation, you are encouraged to download, save and/or print a copy of your Order Receipt Confirmation and these Sales Terms for your records.

The Customer has to check the datas and contact the Customer Service in case of errors, as soon as possible.

Ottocentodue commits to show all the items on the website in an accurate and realistic way, but there could be some differences between pictures and real items. Therefore pictures are to be considered only as representative.

The parcel will be delivered within 30 days after the Order recipt confirmation.

CLAUSE 4 – Product avalability

The availability of the items refers to the time of the purchase:

– products could be sold to other customers on line at the same time, there may also be unexpected events outside of our control meaning we may be unable to fulfill your order.

After receiving your order, Ottocentodue will check that the selected product(s) is/are in stock. Then Ottocentodue emails you confirming that all or part the product(s) is/are still available and has/have been dispatched, also there will be info about returns and refunds.

CLAUSE 5 – PAYMENT

Payment shall be made by one of the methods indicated on the web site being PayPal, or bank transfer.

Approved credit and debit card types are listed at the Ottocentodue website checkout. For most payment methods, payment for your order, including all applicable taxes, shipping and other charges, will be taken from the applicable card or payment service once Ottocentodue has sent you the Shipment Confirmation.

The communications referred to the payment and the data communicated by the Customer take place on special protected lines. The security of payment by credit card is guaranteed through VBV (Verified by VISA) and SCM (Security Code Mastercard)certification.

ARTICLE 6 – Prices

All sales prices of the products indicated on the website www.ottocentodue.it are expressed in Euros and include VAT.

Shipping fees are not included in the purchase price, but are indicated and calculated when the purchase process is completed before payment is made.

The Customer accepts Ottocentodue’s right to change its prices at any time, however the goods will be invoiced considering the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by Ottocentodue to the Customer.

In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not foreseen by Ottocentodue, of the retail price, which makes it exorbitant or too low, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days. from the day of cancellation.

CLAUSE 7. Returns

In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty, within 24 hours from the date of receipt of the products.

The Customer who intends to return goods must notify Ottocentodue by an explicit declaration, which can be sent by registered letter with return receipt. using the returns form that can be downloaded by clicking on the appropriate link in the pre-contractual information.

The Customer is required to return the goods within 14 days from the day on which he communicated to Ottocentodue his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to Ottocentodue s.r.l., via Tironi 10 – 80059 Torre del Greco.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached documentation. Without prejudice to the right to verify compliance with the above, Ottocentodue will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

As regards the return of the product, Ottocentodue ensures its customers the chance of using a carrier that has an agreement with it. In the case that the customer decides to use this service, the shipping costs (except those relating to telephone reservations) will be borne by Ottocentodue (art. 56, paragraph 1, legislative decree 206/2005). On the other hand, in the event that the customer intends to use another carrier all costs will be borne by him/her (art 56 co. 2 Legislative Decree 206/2005).

As required by art. 56, paragraph 3, Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Ottocentodue may suspend the refund until receipt of the goods, or until the Customer demonstrates that he/she has returned the goods to Ottocentodue.

Ottocentodue will refund using the same payment method chosen by the Customer during the purchase. In the case of payment made by bank transfer, and if the Customer intends to exercise his right of withdrawal, he/she must provide Ottocentodue the bank details: IBAN, SWIFT and BIC necessary for the refund by Ottocentodue.

It is understood that in the case of a defective product, the shipping fees will be borne by Ottocentodue.

CLAUSE 8 – Responsibility

Ottocentodue shall not be held responsible for delay or failure to perform the order, if the delay or failure is caused by any act, event, malfunctions and disservices of the internet, omission, accident or circumstance beyond its reasonable control.

CLAUSE 9 – Website access

The Customer has the right to access the site for consultation and making purchases. No other use the content on the Ottocentodue website including all jewellery design, copyright, trade marks and other intellectual property rights it contains, whether audio or visual, and the related technology used remain property of Ottocentodue and are protected by intellectual property rights.

CLAUSE 10 – Cookies

The website www.ottocentodue.it uses “cookies”. Cookies are electronic files that record information relating to the Customer’s navigation on the site (pages consulted, date and time of consultation, etc.) and that allow Ottocentodue to offer a personalized service to its customers.

Ottocentodue informs the Customer of the possibility of deactivating the creation of such files, by accessing configuration menu. This will prevent the Customer from proceeding with the online purchase.

For more information click here

Clause 11 – Integrality

These General Terms and Conditions consist of all the clauses. If one or more provisions of these General Terms and Conditions are considered invalid even if following a decision by a court having jurisdiction, the other clauses will continue to have full force and effect.

CLAUSE 12 – Governing Law and Jurisdiction

These Sales Terms and your purchase of products through the Ottocentodue website shall be governed by and construed in accordance with the laws of Italy.

Any dispute or claim arising out of or in connection with these Terms or your purchase (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of the place of residence or domicile of the Customer, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedure referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https: // webgate.ec.europa.eu/odr.